Our PALS are here for you providing confidential advice, information and support for patients, relatives and carers. PALS are available to assist with concerns and liaise with staff on your behalf, ensuring you receive an appropriate response.

The PALS team can:

  • Actively listen and respond to concerns, suggestions or queries to help make patients' experiences as easy as possible
  • Provide information on NHS services
  • Offer advice on the complaints service and provide information on how to seek independent advice if you wish to make a complaint
  • Support you through an anxious time as a patient, relative, friend or visitor
  • Feedback your views to the Chief Executive and Trust Board
  • Monitor any problems arising and identify any gaps in services
  • Help the organisation learn from patients' experiences and comments

PALs can be contacted on 0161 212 4960 or SALCCG.PatientServices@nhs.net or write to us at:

Patient Services

Salford Clinical Commissioning Group

Civic Centre

Chorley Road


M27 5AW