You are the expert on your health. That is why Salford CCG is committed to putting the voice of our patients and public at the heart of what we do.
Listening to patients and acting on their feedback when it comes to all our decision making and evaluation of health services, is critical in helping us to continually improve services. We need to make sure the health services provided in Salford meet the needs of the people who live here, which is why public and patient involvement is so important.
In our role as GPs, we listen to our patients every day and hear about your experiences of the services in our area. We will use this face-to-face opportunity to the maximum when developing and commissioning services.
As a CCG, we speak with patients and the public on a regular basis - both formally and informally. We use a variety of ways to talk to the communities we serve, making sure that everyone has the opportunity to take part. This may be through our Citizen Panel, focus groups, surveys and questionnaires or face-to-face consultations.
We regularly review citizen panel members to ensure they represent Salford’s diverse community. When new people join, and at our meetings, we ask people to provide information about their background to help us do this.
The CCG and Salford City Council joint engagement team provide support for citizens who would like to get involved but need help with certain things. For example, we have a specialist who produces documents in easy read formats or we can produce information in different languages or large print etc.
We can also provide individual support plans.
When we hold events we provide support for those who need communication aids, such as BSL interpreters. We can also help with transport to and from events.
For citizens who are involved in procurement processes (choosing providers for services), we provide full training and support.
The Engagement Team can help with any other support needs you might have. For further information, contact email@example.com
If you are interested in becoming a member of your local NHS hospital then you can find out how to do so by visiting their websites:
Salford Royal NHS Foundation Trust
Greater Manchester West Mental Health NHS Foundation Trust