The Patient Transport Service (PTS) in Greater Manchester is provided by the North West Ambulance Service (NWAS).
You may be eligible for the Patient Transport Service (PTS) if you have a medical or clinical condition which could stop you getting to your appointment by any other means.
You will be asked some simple questions to check if you are eligible. In Greater Manchester, you will be asked additional eligibility criteria questions, these will help NWAS provide the most appropriate transport to meet your needs and not restrict your access to PTS.
To book transport, please contact the local transport booking centre:
Tel: 0800 092 4020
Tel: 0161 947 0770
Hours: Mon – Fri
8:00am – 6:00pm
When you telephone, you will need your NHS number, which you can get from your GP or clinic. Please tell the booking centre about your mobility; if you need someone to accompany you due to a specific need, together with any other requirements you may have to make sure the right type of transport is booked for you.
If you would like a text message reminder three days before your journey, or would like to be told when the ambulance is on its way to you, please speak to the booking centre about this.
If you require transport for any subsequent follow up appointments, it is normally the clinic that will arrange this. There are some booking centres who do this on behalf of the hospitals and clinics. Ask the booking centre for details of the arrangements in your local area.
The Patient Transport Service will try to make sure you are taken the most direct route to the hospital, reducing the time you will travel on NWAS vehicles.
There are a number of services in place to support patients in getting to such appointments if they do not have their own transport. Along with the Patient Transport Service, there is also: