Patient safety - learning from events


All types of events/incidents offer an important opportunity for reflection and learning. More often than not, events/incidents highlight areas which, when appropriate actions are put in place, can improve the quality, safety and experience for patients, carers and staff. Events/incidents can also demonstrate good practice. 


What to expect from your GP practice:

 

  • Health professionals must be open and honest with patients when things go wrong. This is known as the ‘duty of candour’

  • Your practice must report, manage and handle events/incidents using a web-based software system

  • Follow the 'Good Practice Standards for NHS Complaints Handling' (September 2013) outlined by the Patients' Association

Patient experience


Getting feedback from our patients on what they think about their healthcare in Salford is vital to making sure their voice is at the heart of how the CCG plans services.          


What to expect from your GP practice:
 

  • Have a Patient Participation Group (PPG) at your practice which meets regularly
     

  • Make sure the group’s voice is heard and your feedback and comments are used to make services better
     

  • Your practice should have action plans in place based on the themes that come from patients’ feedback to keep improving services for patients 
     

  • Your practice should be able to show how they are acting on feedback and learning from the PPG 

 

Last updated March 2018.