Non-Emergency Patient Transport Service

Patient Transport Services header


Can I use the Patient Transport Service?

The Patient Transport Service (PTS) in Greater Manchester is provided by the North West Ambulance Service (NWAS).

You may be eligible for the Patient Transport Service (PTS) if you have a medical or clinical condition which could stop you getting to your appointment by any other means.

We will ask you some simple questions to check if you are eligible. In Greater Manchester we will ask you additional eligibility criteria questions, these will help us provide the most appropriate transport to meet your needs and not restrict your access to PTS.

 

First Appointment

To book transport please contact your local transport booking centre as below.

Salford & Stockport

Tel: 0800 092 4020
Tel: 0161 947 0770
Hours: Mon – Fri
8:00am – 6:00pm


When you telephone, you will need your NHS number, which you can get from your GP or clinic. Please tell us about your mobility; if you need someone to accompany you due to a specific need, together with any other requirements you may have to make sure the right type of transport is booked for you.

If you would like a text message reminder three days before your journey, or would like to be told when the ambulance is on its way to you, please speak to the booking centre about this.

 

Follow up Appointments

If you require transport for any subsequent follow up appointments, it is normally the clinic that will arrange this. There are some booking centres who do this on behalf of the hospitals and clinics. Ask the booking centre for details of the arrangements in your local area.

 

What can I expect from my journey?

We will try to make sure we take the most direct route to the hospital, reducing the time you will travel on our vehicles.

  • We will try our best to make sure you arrive at your appointment early (up to 60 minutes) or on time. Not all the patients on the ambulance will have the same appointment time as you so don’t worry if you are a little late, clinics are flexible where possible.
     
  • After your appointment we will collect you as soon as possible. You may have to wait a while for other patients to finish their appointments and then you can all travel together.

 

Our promise to you

  • Your calls will be answered within 20 seconds
     
  • We aim to keep your journey time to no longer than 60 minutes
     
  • On most occasions you can expect to arrive no more than 60 minutes before your appointment time
     
  • When we are told you are ready, we will aim to collect you within 60 to 90 minutes.

 

Further information

Patient leaflet

Patient Transport Service Appointment card 

Guidance for Greater Manchester healthcare professionals  

Patient Transport Service Patient Charter 

 

Other options

There are a number of services in place to support patients in getting to such appointments if they do not have their own transport. Along with the Patient Transport Service, there is also:

  • Being There, a charity with a network of trained volunteers who provide emotional support and practical help for people living with or affected by cancer – including transport to hospital appointments. 
  • Healthcare Travel Costs Scheme (HTCS), which allows people to reclaim travel costs, if eligible.
  • Travel Vouchers, for people who are not able to use ordinary buses and who have serious walking difficulties or are registered blind. They can be used to pay for taxis, private hire vehicles and for travel on accessible bus services such as Ring and Ride and community transport.