Access


Being able to see your own GP when you need to can make a big difference to your quality of care. Research has shown that high levels of patient satisfaction with being able to access a GP is linked to lower rates of emergency hospital admission (Kontopantelis et al 2010). This standard is about making sure the GP practices have enough capacity to deal with demand for appointments and avoid patients going to A&E because they can't see a GP. 

 

What you should expect from your GP practice:

 

  • Provide appointments in both morning and afternoon, Monday – Friday

  • Offer both male and female clinicians

  • Be open 8am – 6.30pm, Monday – Friday

  • The minimum number of appointments should be 9% of the registered practice list size per week (this can include face to face, telephone or video consultations)

  • Offer pre-bookable appointments up to 4 weeks in advance

  • Offer several different ways of making an appointment, e.g. online

  • Provide appointments for people who have been sent to them via A&E or NHS 111

  • Provide same day access where required (based on clinical need) for all registered patients, both adults and children

  • Complete a data sharing agreement so, if you need to access Out of Hours primary care services, the other healthcare providers you may see can access your medical records

  • Provide longer appointments for asylum seekers, if needed. Ideally 20 minutes, but no less than 15 minutes

  • Provide interpreters to patients who need them, including asylum seekers

 

Last updated November 2017.